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Frequently Asked Questions

How Do I Preview a Print or Painting I Love Before I Order? 
• Select and click any image in your chosen Category to view it in a larger size and read the Painting Description.
• If there is no Option to Purchase Original, then the Original is SOLD.
• You have the Option to Order any image on this site as a Fine Art Giclee Print in a variety of Mediums, Sizes and and Styles for finishes and Frames. Simply Click and Select different Options for an instant view of what your choices look like.
• To see Magnified Detail within the painting, Click and Hover Your Mouse over the area you want to see up close.
• Want to see the art on a wall? Click on Wall Preview. The art will be shown at scale in various rooms from Living Room wall to Conference Room. Change the room,the color of the wall, or the size of the art as indicated at the top of that page.
• You also have the option to Save to Favorites or Email to a Friend.


Will the Artwork Look the Same as the Online Version?

The artwork will look much better in person than it does online due to several factors:
• The image on a computer screen is backlit as opposed to the physical piece which reflects light.
• The physical surface that the image is printed on provides greater color spectrum and detail.
• The actual size of the physical artwork on a wall creates a whole new perspective.


What is the Largest Size Available for Prints?

Not all sizes are shown on this site. Our largest Canvas Print size is 58”x100” for a single panel canvas.  The limitation on Face Mount to Acrylic is 48”x120” and Paper Print is 58” x120”.  Please contact me for a quote if you are interested in a custom size Print.


Are Your Fine Art Prints Giclee Quality?

Yes.  All digital prints are of the highest quality and produced on inkjet and latex printers. Only archival quality inks and artist grade materials are used.


Do You Offer Frames for Canvas Prints?

Yes, we offer a float frame option for our canvas Prints. The float frame comes in five different finishes: Black, Espresso, Black with Gold, Black with Silver and white. Please select the "Frame" tab when choosing your options to see how they look.


Is Hanging Hardware Included with my Artwork?
Yes.  The hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang.  

The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into your wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation.


Can I Hang my Canvas in a Bathroom?
Yes, just make sure the canvas is not in direct contact with water.


What Forms of Payment do you Accept?

We accept Visa, MasterCard, American Express, Discover, and Diners Club
 


How Long Will my  Artwork Take to Arrive & How is it Shipped?

Average Printing, Packaging & Delivery time is between 5 -14 days. All items are carefully packaged to prevent damage during transit. Your new Artwork will normally be shipped via FedEx Ground. A tracking number will be provided by
email to give you the ability to track your order throughout the shipping process.

Please note, a signature is required for delivery unless you request that your art be delivered without a signature. In these cases, you assume responsibility for the art after it has been delivered.
Shipping costs vary by location, size and weight of your shipment. Rates will be automatically calculated when you purchase and check out. Both Original Paintings and Fine Art Prints are fully insured in transit for damage and loss.



What if I Need my Print Order Sooner?
We are usually able to accommodate special requests. If you need your order faster then our average turnaround time then please email me at Shirley@ShileyWilliamsArt.com. Expedited orders do incur an additional charge, which will be quoted prior to ordering.


What if I Want to Cancel My Print Order?

Your order may be cancelled and a full refund issued as long as your order has not gone into production. Production times vary and can commence anywhere from an hour after receiving your order to several days.  

If you must cancel your
order please contact me immediately by email at 
shirley@ShirleyWilliamsArt.com


What is Your Return Policy for Prints?

My guarantee is simple. If for any reason you are unhappy with the production quality of the materials used, your Fine Art Print will be replaced or fixed at my cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.


What if I Prefer to Pick up my Original Painting From Your Studio? 
If you live near Windsor, Ontario and would prefer to pick up your Original Painting from the Shirley Williams Art Studio, do not purchase through the cart system as it will automatically add a shipping fee.

 
Instead, please set up a Studio Visit to complete your purchase in person by contacting shirley@shirleywilliamsart.com. 


How can I Arrange a Studio Visit to See Your Original Paintings?
I always welcome studio visits. There is never any pressure or obligation for you to buy anything. Simply get in touch with me by email to set up a date and time. shirley@shirleywilliamsrt.com


What is your Policy on Returns and Refunds for Original Paintings?
 
Shirley Williams Art offers an easy approach to returning artwork. From the time you receive your original artwork, you have 7 days to return your order.
Contact me at shirley@shirleywilliamsart.com right away before returning.


Original Artwork(s) must be returned in their original condition and original packaging to the artist. If you accidentally dispose of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to the artist. On artwork where shipping was included in the purchase, the Artist's shipping and custom costs will be deducted from the Refund.


Your return amount owed will be refunded to your original source of payment (less shipping cost which includes custom fees for the artist’s country) within 7-10 business days of your artwork return.

 
What Must I do to Receive a Problem-Free Refund for Original Paintings?
You will be responsible for the artwork return and must use a courrier with traceable shipping. The tracking information must be provided to Shirley Williams Art via email shirley@shirleywilliamsart.com 


•  Return to:  
Shirley Williams Art Studio  

3080 Grand Marais Road East, Windsor, Ontario,
Canada N8W5A3.
• Shirley Williams is not responsible for undelivered returns. Once the artwork arrives back to the artist, the refund will be processed back to your account.
• Artwork returned back to the artist not in its original state within the 7-day period will not be refunded. 
• Additional shipping fees may apply for International returns. Please note this may be avoided by informing the courier that this is a returned item.


Who Holds the Copyright to the Artwork Once I Purchased It?
The artist retains the copyright to their imagery. Copyright law states that copyright does not transfer to art buyers. You will need to get permission from the artist in order to reproduce the imagery.


How Can I Keep up With Your New Work? 

I'm thrilled and grateful that you love my work and want to stay up to date with new paintings. If you signed up when you first landed on this site, they you're already in. There's no need to do anything else. 


If you didn't already sign up for my Newsletter just CLICK BELOW. You'll automatically be on the VIP List. 
 

Here's what you can expect to receive by signing up.

Sign Up Here & Download Your Free Digital Wallpaper


Privacy Policy
Your privacy is important to me and my Print Partner. All the personal information you enter such as credit card, name, phone number, email and mailing address, are protected.
 

 

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Full Refund Policy - Please refer to FAQ for complete details.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All materials, canvas, paper, paints and mixed media is 100% Professional Quality Archival.

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